Using AI to Replicate the Best Practices for Success with Rodrigo Xavier Witt
On this episode of the AI for Sales Podcast, Chad is joined by Rodrigo Witt, co-founder and CEO of Innvox. He and his team built Innvox as a sales coaching software to help contact center teams succeed by providing AI guidance after each call. He talks about traveling a lot from an early age and how this led him to remote working. How Innvox is integrated with AI to generate more impact in different conversations is also discussed. He gives insight into how they source teams that can use the technology and how to utilize AI processes effectively in a company.
Listen to the podcast here:
HIGHLIGHTS
Love for traveling and becoming an advocate for remote work
How the Innvox approach to AI started
Building a team that understands the technology
How we can make better conversations between machines and humans
QUOTES
Rodrigo: “Whatever you're doing, you choose what's hard for you. If you're going to be an employer or you're going to be a startup founder, both are going to be hard if you're going if you want to do it well. Choosing the hard way is a tough choice but also proud because I want to help people with what I'm doing."
Rodrigo: “We analyze those conversations and figure out what the agents are doing or what they're not doing correctly in those interactions. But most important is that where we're doing with our solution right now, our goal is to be the first real-time solution for the Spanish language, with guidance and automated coaching workflows for agents as well."
Rodrigo: “When you talk about only sales, it's a pretty competitive market. But the market is so big that you see many solutions that are, in their own way, different. So it makes a lot of sense for different types of the sales process, for example, lead qualification, lead scoring, revenue, and lead nurturing. So you have a lot of solutions that could help you do a better job as a sales rep."
Learn more about Rodrigo and connect with him in the links below:
LinkedIn: https://www.linkedin.com/in/rodrigo-xavier-witt-abad/
Website: https://www.innvox.com/
